​THE OLD WAVERLEY HOTEL PARTNERS WITH THE WORLD'S MOST GENEROUS HOTEL REWARDS PROGRAM, AND THE ONLY ONE OFFERING CASH BACK

WHAT IS THE GUESTBOOK?

The Guestbook is the world’s first cash back hotel loyalty program that rewards members for booking direct at over 625 of the best independent & boutique brand hotels in major travel destinations around the globe. The Guestbook is simple. Book your room directly with a member hotel through their site or ours. Earn 5% cash back through PayPal, gift cards, charitable donation, or triple your reward with Trip Cash.

​HOW DO I REDEEM TRIP CASH?

Trip Cash is a special redemption option that provides additional value for exploring The Guestbook's network of hotels on future stays. Please see our dedicated Trip Cash FAQs for more information.

​IS THERE A TIME LIMIT FOR SUBMITTING RESERVATIONS OR BILLS?

While our system will pick up most stays booked at our member hotels, there are instances (including reservations booked over the phone) when stays may not be be automatically added to your Guestbook account. If you do not see a qualified stay on your dashboard, please either forward it to rewards@theguestbook.com or upload it to your account within 30 days after checkout. All stays received more than 30 days beyond the checkout date will be ineligible for rewards.

​WHICH HOTEL CHARGES QUALIFY FOR EARNING LOYALTY REWARDS?

Loyalty Rewards are earned on Eligible Charges, which are defined in detail in our Terms of Use. In general, Eligible Charges include your room rate on your final hotel bill (but exclude related taxes & fees) as long as you book directly with the hotel and enroll in the program at least one day prior to your check in date. Select properties may also provide rewards for additional charges on your final hotel bill, including things like hotel-operated restaurants & spas. You may view any additional inclusions, if available, on the "Stay Perks" section in each property's Guestbook listing.

​HOW DO I REDEEM LOYALTY REWARDS?

Loyalty rewards may be redeemed after each stay or saved up over time and redeemed at a future date depending on your preference.
DO MY REWARDS EXPIRE?
Your cash rewards do not expire as long as you confirm your account within 30 days after completing your first stay and then keep an active account - which is very easy to do. Simply stay at one of our hotels, redeem rewards, or just log into your dashboard at least once each calendar year. Trip Cash does expire - please see the Trip Cash FAQs for additional details.

​DOES THE GUESTBOOK OFFER A MEETING PLANNER REWARDS PROGRAM?

Yes, we do. The Guestbook can be awarded to meeting planners based on the total charges to the master account. The redeemable loyalty rewards offered by each property may vary but are generally in line with other major meeting planner programs. Please contact the individual properties for additional details.

​WHAT IS MY GUESTBOOK ACCOUNT NUMBER?

​We don’t use member account numbers. Instead, we use your email address to track your stays and rewards. Simply sign up using your email address and use that same email to make a direct reservation. You may also add additional email addresses to your profile so that you don’t miss out on any rewards. To do so, please click on the Link Emails tab once you are logged in.

​WHY AM I GIVEN A CHOICE OF SUBMITTING A RESERVATION OR BILL? DO I NEED TO SUBMIT BOTH?

We want to make it easy for you to receive your rewards. Therefore, we give you the option of submitting either your reservation confirmation or final bill (we don’t need both). If you submit your reservation confirmation, we will get the final bill directly from the hotel after your stay completes. If you submit your final bill, then we thank you for saving us a step!

​DO I NEED TO INFORM THE HOTEL THAT I AM A MEMBER OF THE GUESTBOOK?

No. Participating hotels have agreed to issue your loyalty rewards as long as you have Eligible Charges and have an e-mail address on the reservation that matches an e-mail listed on your The Guestbook account. You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 30 days after checkout through one of the automated or manual options provided.

​HOW DO I CALCULATE THE AMOUNT OF LOYALTY REWARDS THAT I RECEIVE?

Loyalty rewards are based on the earning ratio (e.g. 5%), the Eligible Charges incurred at the hotel, and the currency setting. Guests who pay a hotel bill in a currency other than the currency set on their account will have their loyalty rewards converted at the exchange rate chosen by our third-party Loyalty Rewards conversion service as of the date of your final bill.

​HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY LOYALTY REWARDS?

According to our Terms of Use, loyalty rewards are considered earned once approved and funded by the participating property. However, in practice we attempt to send reward notification within either 7 business days after checkout or 7 business days after being notified of a qualified stay that has already concluded.

​WILL I BE ABLE TO REDEEM REWARDS IF I LIVE OUTSIDE OF THE UNITED STATES?

Yes, absolutely. The Guestbook utilizes third party vendors, such as PayPal, to transfer reward redemptions to international members in their selected currency. These vendors handle all necessary legal requirements and conversion tasks, and the associated fees are paid by The Guestbook so you always get your rewards redemption. Redemption options are available in 25 currencies and 193 countries.

IF YOU HAVE ADDITIONAL QUESTIONS, PLEASE CONTACT US. WE WILL UPDATE THIS FAQ LIST WITH ANY COMMONLY ASKED QUESTIONS.