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What are the check-in & check-out times?
Check-In is available from 15:00 and Check-Out is available until 11:00
What time is reception open until?
Our reception is open 24 hours a day
Is it possible to check-in early?
We cannot guarantee an early check-in but we do our best to accommodate and will allocate the first room available for you.
Is it possible to check-out after 11am?
A Late Check-Out is available for £20.00 per room (subject to availability and only available until 1 pm).
How do I cancel or make changes to my reservation?
If you would like to amend or cancel your booking please check your cancellation terms which can be found on your email confirmation, amendments may be subject to a charge. Any amendments or inquiries can be made by contacting our reservations team at +44 (0)131 560 2063 firstname.lastname@example.org
If you have booked through a third party such as Expedia or Booking.com please contact them directly to make cancellations or amendments.
I haven't received a booking confirmation, what should I do?
Contact the hotel for assistance with your booking confirmation, contact our reservations team +44 (0)131 560 2063 email@example.com
What do I do if I lose my reservation number?
Contact the hotel for assistance with your booking confirmation, contact our reservations team +44 (0)131 560 2063 firstname.lastname@example.org
Our guests are required to pay a security deposit upon arrival. The security deposit is £25 and is to cover any extras or incidents that may occur whilst you are staying with us. This security deposit is refunded upon departure.
Do you have a Car Park?
There is no onsite car park at the Old Waverley Hotel. Our guests receive a discounted rate of £13.20 for 24 hours at the nearby QPARK car park located on Leith Street EH1 3AN (Just off the East End of Princes Street) subject to availability and change by QPARK without prior notice.
Please Note: When using contactless payments at Q-park, our guests won’t be qualified for our discounted partner rate. In order to use a follow-on ticket (given to our guests on check out), you must take a paper ticket on arrival at the car park.
How do I get to the hotel from the Airport?
Various options are available from Edinburgh Airport. There are a tram stop and Airlink bus located on Princes Street a short distance from our property and takes approximately 40 minutes door to door.
What is the closest train station?
Waverley Train Station is located a short walk away from our property.
What is the digital guest companion system and how can I access it?
Our digital travel companion allows you to manage your reservation via your device. Whether you require information about your upcoming reservation, need to obtain an invoice from a previous stay, or want to learn more about our hotel or services our digital companion makes it simple. The system also enables you to check-in and out online helping you to reduce your time at the reception desk. As well as these useful functionalities you can also add various enhancements to your stay.
You will be provided with a link to our travel companion system (Voyager) within your reservation confirmation and pre-stay emails. You can access our travel companion system at any time pre-stay, whilst you are staying with us, and post-stay.
Do you have accessible rooms?
We do not currently have accessible rooms. Please note that there is no lift to the reception level from the entrance of the hotel. We understand that the stairs leading to the reception are not ideal especially for elderly guests and those with difficulties with mobility. Sadly we cannot have a lift from the ground floor due to the age and characteristics of the building but we do offer a concierge service.
Do you have family rooms?
Our triple rooms are suitable for family rooms to host a maximum of 3 guests. We can also accommodate a child up to 5 years old sleeping in the same bed or in a travel cot.
Is there ironing facilities?
Irons and ironing boards are available in all of our rooms.
Is there Tea & Coffee making facilities?
All of our rooms have Tea & Coffee making facilities.
Are there hairdryers in the room?
Each room is fitted with a hairdryer for your convenience.
Can we leave our luggage before check-in time and after check-out?
Yes, we provide free luggage storage to our guests before check-in and after check-out.
What are the restaurant opening hours?
Sadly due to the restrictions in place in respect of COVID-19 Cranston’s restaurant is currently closed. At this time we cannot offer our traditional breakfast offerings but we have continental “Grab & Go” breakfast & lunch meals available. Unfortunately, this also means that there is also a restricted bar service in place. Our bar is currently open between the hours of 8 am-6 pm and providing soft and hot drinks only, however alcoholic beverages can be offered strictly as room service 24 hours a day. Our bar is only available to hotel guests at this time, we are sorry for any inconvenience this may cause to our guests. In reflection of these circumstances, we are allowing our guests to consume their own food (strictly no alcohol) in our restaurant area where tables are already socially distanced. Ordering via delivery services such as Deliveroo or Uber Eats is accepted at the hotel, just ask them to pop it in the designated area for contact-free delivery.
When we are able to reopen Cranston’s restaurant it will once again be open from 7:00 am until 9:00 pm as previously.
Click here to learn more about Cranston’s Restaurant and view sample menus.
What are the bar opening hours?
Our bar is usually open 24hrs a day but sadly due to the restrictions currently in place in respect of COVID-19 this currently not available but please note room service is available 24 hours a day.
Is room service available?
Yes, room service is available at the hotel 24 hours a day.
When is breakfast available?
Breakfast is served between 07:00 and 10:00 weekdays and 08:00 and 11:00 on weekends.
How can contact you to discuss corporate rates?
If you would like to discuss corporate bookings please contact our team +44 (0)131 560 2063 email@example.com
How can I contact you to discuss extended stays?
If you would like to discuss extended stays please contact our team at +44 (0)131 560 2063 firstname.lastname@example.org
What safety procedures are in place?
Here at the Old Waverley Hotel, the safety, comfort, and well-being of you and our team is our main priority. Therefore, we have acted, in line with the government’s guidance, to ensure that you have a safe and enjoyable stay at our Hotel. These changes include the introduction of social distancing measures in hotels, the provision of hand sanitiser plus safety screens, and limiting lift usage. We’re also continuing to deliver the highest standards of cleanliness across the hotel and introducing increased frequency of cleaning for high touch and communal areas.
We are constantly monitoring and following the changes in recommendations and guidelines of the local government and health authorities, to continue working towards providing the best service possible while ensuring the safety of our guests.
Here are some of the changes we have made:
· Cashless – Contactless & credit card payments are only accepted to reduce unnecessary contact
· Be greeted by our ambassadors through a safety screen at the front desk, this is for extra protection for our guests and team
· Hand sanitisers are available in all public areas, and all surfaces are regularly wiped down and disinfected
· Lift usage will be limited to 1 person or household at a time
· Our breakfast service will consist of pre-packed boxes consisting of a continental style breakfast
· You can order through Deliveroo or Uber Eats delivery, just ask them to pop it in the designated area for contact-free delivery
Remember to keep an eye on your app so you know when it’s arrived
· Our linen undergoes a high-temperature cleaning process and is laundered to the highest standards
· Due to the limitations of our F&B service area our restaurant and bar area will be closed until further notice. This means sadly that no hot food will be available and we will also be serving a limited bar
If you have any questions then please do contact us
+44 131 556 4648 I +44 131 560 2063 email@example.com
Given the high volume of inquiries, it may take longer than usual for our teams to respond.
I have a discount code where do I provide the code when I book?
All discount codes are only redeemable when booking directly on our website or over the phone with a member of our reservations team. If you are making your reservation on our website you will see below the check-in and check-out dates ‘Have you got a promo code?’ this is where your discount code needs to be entered.
How do I redeem my gift voucher?
You can redeem your gift voucher whilst making your reservation online via our website or over the phone with a member of our reservations team.
What is your child policy?
Children of any age are welcome and will need to be accompanied by an adult throughout their stay. All cots are subject to availability. The minimum age for check-in is 18.
At the Edinburgh Collection, we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.
In this policy ‘The Edinburgh Collection ‘ means The Edinburgh Collection LTD. and its affiliated companies, as they may exist from time to time, which include, without limitation, the subsidiaries which carry on a business that use the following names: The Edinburgh Collection, The Edinburgh Collection LTD. The words ‘we’ and ‘The Edinburgh Collection’ include the following hotels & serviced apartments Old Waverley Hotel, Haymarket Hub Hotel, Holyrood ApartHotel, and Princes Street Suites.
In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address, phone number, IP address and that is not otherwise publicly available and is not part of your work identification.
It also includes information on guest preferences and usage, when such information is supplied to or recorded by The Edinburgh Collection in the course of transacting business with an individual.
The Privacy Protection Policy does not apply to information regarding The Edinburgh Collection corporate customers. However, such information is protected by other The Edinburgh Collection policies and practices and through contractual arrangements.
How you may provide us with your personal information
Below we will outline the type of information typically collected in each of these circumstances, the reasons for doing so, how we will use it, store it, and how long we keep it for.
Making a reservation
When making a reservation or using The Edinburgh Collection services, it is necessary to have information to identify you, contact you, and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number, expiration date, and language preference. It may also include if you choose to share that information with us, your preferences regarding the delivery of your services such as the type of room, type of bed, and the like. You may wish to have your purchase of The Edinburgh Collection’s services recognised in a third party’s loyalty program with which The Edinburgh Collection has a relationship. To do so will require you to provide us specific verification information such as your membership number in the third-party program. We also offer exclusive discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth to verify this upon check-in.
The Edinburgh Collection is a small portfolio of hotels in Edinburgh, UK. Your personal information is shared with the hotel where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction. All hotels that are managed by The Edinburgh Collection are required to agree to abide by the terms of this Privacy Protection Policy.
From time to time, we offer packages or other services that involve third parties. If you are partaking in such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
The Edinburgh Collection may use the information you provide to send you offers and information about The Edinburgh Collection services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to The Edinburgh Collection which will manage the distribution.
All data collected through the process of a booking or transactions will be kept for 6 years accordingly to the tax legislation requirement, with the exception of digital Credit Card details which are automatically erased 24 hours after checking out. Physical credit card details will be destroyed within two weeks following check out.
Information provided to us in communications regarding service delivery such as comment cards, emails & reviews
Information provided to us in such a fashion will be used solely to record your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, to recognise employees for excellence of service delivery, and for developing improvements in service delivery.
The Edinburgh Collection offers you the ability to receive targeted, timely notification of time-sensitive offers
To sign up for this service, we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence. Based on the lawful basis of consent, you are required to opt-in if you would like to receive our newsletter and offers. By opting in you give your consent for us to keep your data for six years. You may unsubscribe at any time using the link provided on every e-mail message, and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers.
By visiting one of our websites and social media pages
We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect. Such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.
Why we collect personal information
When do we disclose personal information?
We disclose personal information only in these limited circumstances:
7.Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of The Edinburgh Collection it appears that there is an imminent danger to life or property which could be avoided or minimised by disclosure of the information, or which disclosure is compelled by legal authority.
Any such disclosure of a guest’s personal information by The Edinburgh Collection to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.
You are always free to refuse to provide personal information to us.
However, in either case, this may limit our ability to serve you.
If you have questions or concerns about our privacy practices or wish to request in respect of your personal information, please contact our marketing department at GDPR@theedinburghcollection.com or if you prefer by writing to us at:
The Edinburgh Collection
1 Nether Bakehouse,
How to make a group booking?
When booking more than 5 rooms, different policies and additional supplements may apply. If you would like to discuss this in more detail please contact our team at +44 (0)131 560 2063 firstname.lastname@example.org
Where should I direct a complaint?
If you would like to discuss any complaints please contact our team and we will get the hotel manager to contact you to discuss your issue as soon as possible +44 (0)131 560 2063 email@example.com
Which cards are accepted at the hotel?
American Express, VISA, Master Card, Maestro